If you are not completely satisfied with
your purchase, simply return the item(s) to us in their original
condition* within 30 days of receipt. We will issue a refund upon
receipt and examination. Items should be returned in their
original packaging with a completed Returns Form.
Please return items to:
Core Distribution Limited,
Unit 4, Victoria Park, Lightowler Rd, Halifax, HX1 5ND.
Faulty goods returned to us outside of the
initial 30 day period are still covered under the 12 months device
warranty. Goods returned within this period will either be
repaired or replaced only and no refund will be issued outside of
the initial 30 day period.
If you are returning a non-faulty item, then the cost of returning
the item to us is your responsibility. Please note the item is
your responsibility until it reaches us; for your own protection,
we recommend that you send the parcel using a delivery service
that insures you for the value of the goods. We cannot refund
return items lost in the post.
Failure to follow this process may cause delays in processing your
returns policy does not affect your statutory rights. Please
ensure you return the goods in their original condition within 30
days of them arriving with you. The returned goods are your
responsibility until they are delivered to our returns department.
* We are unable to accept the return of items with parts
missing such as any cables, remote controls, or any damaged parts.